Last Updated: January 2026
Yellow Serenity Counselling & Psychotherapy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website (the “Site”).
This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with:
- PIPEDA (Personal Information Protection and Electronic Documents Act)
- PHIPA (Personal Health Information Protection Act, Ontario), where applicable
Personal Information We Collect
Website-Related Information
We may collect personal information when you:
- Contact us through the website
- Submit an inquiry form
- Sign up for newsletters or updates
- Request information about services
This may include:
- Name
- Email address
- Phone number
- Information you voluntarily include in messages
Automatically Collected Information
We may collect limited technical information such as:
- IP address
- Browser type
- Pages visited
- Date and time of access
- Cookies and analytics data
This information is used to improve website functionality and user experience.
Personal Health Information
Personal health information is not collected through this website for therapeutic purposes.
Any personal health information collected once you become a client is handled outside of this website and protected in accordance with PHIPA, informed consent practices, and professional regulatory standards.
How We Use Your Information
We use personal information to:
- Respond to inquiries
- Provide requested information or services
- Improve website content and performance
- Communicate with you (with consent)
We do not sell, rent, or trade personal information.
Email and Electronic Communication
Email and online communication may not be fully secure. By contacting us electronically, you acknowledge and accept this risk.
Clients may be offered secure platforms for therapeutic communication once services begin.
Cookies and Analytics
Cookies may be used to:
- Understand website usage
- Improve performance
- Remember user preferences
You may disable cookies through your browser settings, though some features may not function properly.
Disclosure of Information
We may disclose personal information:
- To service providers supporting website hosting, scheduling, or analytics
- When required by law
- With your consent
All service providers are expected to maintain confidentiality and comply with privacy legislation.
Data Security
We use reasonable safeguards to protect personal information. While no system is completely secure, we take appropriate steps to reduce risk.
Retention of Information
Personal information is retained only as long as necessary to fulfill its purpose or meet legal and professional obligations.
Your Rights
You have the right to:
- Request access to your personal information
- Request corrections
- Withdraw consent (where applicable)
- Ask questions about privacy practices
Requests can be made by contacting us at the email below.
Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Updates to This Policy
This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised date.
Contact Information
For privacy-related questions or requests, please contact:
Yellow Serenity Counselling and Psychotherapy
17 Poyntz Street, Barrie, Ontario, Canada
Email: [email protected]
